HOW SHOULD I TAKE CARE OF MY PRODUCTS
Our products contain polyester cord closures, they can be cleaned with a toothbrush and some mild soap and water. Never completely immerse the jewel in water, the water will get into the tubes and leave stains.
The rubber of the rings is kept supple by the skin when the ring is worn regularly. If you don’t want to wear the ring for a long time, put the rubber band in a plastic bag with a little talcum powder.
Please take good care of your piece(s).
As with most jewelry, water and chemicals should be avoided. Try not to wear your item(s) when cleaning, cooking or working under bad conditions. Keep your item(s) away from constant direct sunlight. Keep it (them) in a safe place when not wearing it.
CAN I RETURN MY PRODUCT AND GET A REFUND?
You can return your products within 14 days from the purchased date, but you need to notify us first. Please read the full guidelines on our Shipping and Return page.
I RECEIVED A GIFT FROM YOUR STORE AND I WANT TO CHANGE IT, CAN I?
Yes you can. You have two options; to exchange it for another item or receive a gift card of the same value that’ll be valid for a year. Please read more on our Shipping and Return page.
I PLACED AN ORDER AND HAVEN’T RECEIVED A CONFIRMATION.
Every buyer receives automatically a confirmation email upon order. If you haven’t received one please check your Spam folder. If you can’t find it there either it means that the transaction hasn’t been completed.
I PLACED AN ORDER AND HAVEN’T RECEIVED IT YET, CAN I TRACK IT?
Yes! You will find the code in the notification you got in your mailbox upon shipment.
DO YOU OFFER EXPEDITED SHIPPING?
If you are located in Belgium it will be easier for us to ship your products faster. In case you need express shipping contact us and we’ll get back to you asap.
DO YOU OFFER FREE SHIPPING?
We offer free shipping on all orders over 100€ within Belgium. If there is a promotion running with free shipping there will be a banner on our website stating it. In all other cases the buyer will be charged the shipping costs depending on their location.
WHICH MAIL CARRIER DO YOU USE?
We mostly work with Bpost.be but often we use the courier service of UPS, depending on our needs. In any case you will always receive a link to the tracking page of your parcel.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Depending on your location and volume of your order. You should allow us up to 3 working days to make and ship your order. Then depending on your location it can take up to 2 weeks to arrive.
I’VE SEEN AN OLDER DESIGN AND I LIKE IT, CAN YOU REMAKE IT FOR ME?
contact us and we can discuss it.
DO YOU ACCEPT CUSTOM ORDERS?
We have worked a lot on commissions in the past and we love it! If you want something specially customized for you please contact us.
I HAVE ANOTHER QUESTION THAT IS NOT ANSWERED HERE.
Please don’t hesitate to contact us.